By Ishant Gupta
KBCCP (www.kbccp.org)
Recruitment for our reputed client - Convergys India
(Freshers) Walk-In : 2011 / 2012 Passout : Technical Support Officers @ Kerala
KBCCP Recruitment Drive for Convergys 2011 / 2012 Batch
2011/2012 Batch Any graduates
Date : 28-07-2012
Venue : University College of Applied Sciences, Edappally, Near Changampuzha park, Cochin
Job Position : Windows 8 (Technical Support Officer)
Event Date : 28th & 29th of July 2012
Walk-In Location : Cochin, Kerala
Eligibility Criteria :
• Graduate 2012 / 2011 (Fresher (BE/B.Tech/MCA/M.Sc/B.Sc/BCA (Any Graduates with basic computer Knowledge))) Or Experienced Candidates
Desired Experience : 0 Years
Desired Profile :
• Good knowledge of computer and MS Windows 8 Operating System.
• Courteous with strong customer service orientation.
• Flexible working in US shifts, 24/7.
• Flexible with week offs.
Principal Duties and Responsibilities :
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Clarify customer requirements; probe for and confirm understanding of requirements or problem.
• Meet customer requirements through first contact resolution.
• Confirm customer understanding of the solution and provide additional customer education as needed.
• Prepare complete and accurate work and update customer file.
• Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
• Effectively transfer misdirected customer requests to an appropriate party.
• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
• Participate in activities designed to improve customer satisfaction and business performance.
• Occasionally use decision-support tools to answer questions.
• Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
• Offer solutions to issues that are often non-standard/non-routine and require some clarification.
• Maintain broad knowledge of client products and services.
Benefits :
• Reimbursement of travel fare to Bangalore (up to 3 tier AC).
• Company Guest house stay for 7 days.
Hiring Process :
• Basic Screening / HR.
• Written Test.
• Online Test.
• Voice Assessment.
• Operations Round.
• LO1/Offer.
Confirmation / Hall Ticket :
• Online Confirmation open
• KBCCP [Login / New Registration] to confirm / access hall ticket.
All the candidates should bring the following to test venue (Mandatory) :
• Two copies of RESUME
• A printout of this ChetanaS job posting
• Two sets of photocopies of your mark lists,
• Three copies of passport size photographs,
• Any Photo ID [College, DL, PAN, Voters]
Note: You can mention the reference as 'ChetanaS'.
Walk-In Date : On 28th & 29th July 2012
Walk-In Venue :
University College of Applied Sciences,
Edappally, Near Changampuzha Park,
Cochin
For more details Call KBCCP (9 AM to 6 PM) on working days.
CHECK ALL DETAILS HERE
Note: Apply before the link is expired/removed.
KBCCP (www.kbccp.org)
Recruitment for our reputed client - Convergys India
(Freshers) Walk-In : 2011 / 2012 Passout : Technical Support Officers @ Kerala
KBCCP Recruitment Drive for Convergys 2011 / 2012 Batch
2011/2012 Batch Any graduates
Date : 28-07-2012
Venue : University College of Applied Sciences, Edappally, Near Changampuzha park, Cochin
Job Position : Windows 8 (Technical Support Officer)
Event Date : 28th & 29th of July 2012
Walk-In Location : Cochin, Kerala
Eligibility Criteria :
• Graduate 2012 / 2011 (Fresher (BE/B.Tech/MCA/M.Sc/B.Sc/BCA (Any Graduates with basic computer Knowledge))) Or Experienced Candidates
Desired Experience : 0 Years
Desired Profile :
• Good knowledge of computer and MS Windows 8 Operating System.
• Courteous with strong customer service orientation.
• Flexible working in US shifts, 24/7.
• Flexible with week offs.
Principal Duties and Responsibilities :
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Clarify customer requirements; probe for and confirm understanding of requirements or problem.
• Meet customer requirements through first contact resolution.
• Confirm customer understanding of the solution and provide additional customer education as needed.
• Prepare complete and accurate work and update customer file.
• Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
• Effectively transfer misdirected customer requests to an appropriate party.
• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
• Participate in activities designed to improve customer satisfaction and business performance.
• Occasionally use decision-support tools to answer questions.
• Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
• Offer solutions to issues that are often non-standard/non-routine and require some clarification.
• Maintain broad knowledge of client products and services.
Benefits :
• Reimbursement of travel fare to Bangalore (up to 3 tier AC).
• Company Guest house stay for 7 days.
Hiring Process :
• Basic Screening / HR.
• Written Test.
• Online Test.
• Voice Assessment.
• Operations Round.
• LO1/Offer.
Confirmation / Hall Ticket :
• Online Confirmation open
• KBCCP [Login / New Registration] to confirm / access hall ticket.
All the candidates should bring the following to test venue (Mandatory) :
• Two copies of RESUME
• A printout of this ChetanaS job posting
• Two sets of photocopies of your mark lists,
• Three copies of passport size photographs,
• Any Photo ID [College, DL, PAN, Voters]
Note: You can mention the reference as 'ChetanaS'.
Walk-In Date : On 28th & 29th July 2012
Walk-In Venue :
University College of Applied Sciences,
Edappally, Near Changampuzha Park,
Cochin
For more details Call KBCCP (9 AM to 6 PM) on working days.
CHECK ALL DETAILS HERE
Note: Apply before the link is expired/removed.
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