By Ishant Gupta
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CGI (www.cgi.com)
CGI Group Inc. is a Canadian multinational information technology (IT) consulting, systems integration, outsourcing and solutions company headquartered in Montreal, Canada. It was founded in 1976 by Serge Godin, André Imbeau and Jean Brassard. In August 2012, CGI acquired the British IT services company Logica for $2.8 billion, making it the sixth-largest IT services provider in the world. CGI employs approximately 71,000 professionals in over 400 offices across 40 countries.
Technical Support
Eligibility :
- 2012 batch BE/BTech (All branches)
- Good communication skills (English)
- Basic knowledge on Microsoft Windows Operating System, MS Office
Job Description :
- Providing a positive image of the company through your role as the first point of contact with customers.
- To ensure that all is work carried out in accordance with ITIL Incident Management guidelines.
- Add value to your team environment by being enthusiastic and maintaining a positive attitude.
- Log calls via the appropriate call logging system and provide appropriate level of technical fix.
- Set the right expectations to customers in line with the client SLA.
- To achieve all team and personal performance goals as defined by the company.
- Ensure calls returned to Service Desk are reassigned without delay.
- Monitor related incidents.
- Monitor ‘Unresolved calls’ in the team’s queue.
- Adhere to ISO9000 and ISO27001 procedures.
- Be ready to work in rotational shifts as required.
- Comply with all company and unit policies.
Salary : Rs.220000/-
Event Date : 23rd March 2013
Last Date : 18th March 2013
Job Location : Bangalore, Chennai
Note: Locations are subject to change.
Experience Required : Fresher
CHECK ALL DETAILS HERECGI Group Inc. is a Canadian multinational information technology (IT) consulting, systems integration, outsourcing and solutions company headquartered in Montreal, Canada. It was founded in 1976 by Serge Godin, André Imbeau and Jean Brassard. In August 2012, CGI acquired the British IT services company Logica for $2.8 billion, making it the sixth-largest IT services provider in the world. CGI employs approximately 71,000 professionals in over 400 offices across 40 countries.
Technical Support
Eligibility :
- 2012 batch BE/BTech (All branches)
- Good communication skills (English)
- Basic knowledge on Microsoft Windows Operating System, MS Office
Job Description :
- Providing a positive image of the company through your role as the first point of contact with customers.
- To ensure that all is work carried out in accordance with ITIL Incident Management guidelines.
- Add value to your team environment by being enthusiastic and maintaining a positive attitude.
- Log calls via the appropriate call logging system and provide appropriate level of technical fix.
- Set the right expectations to customers in line with the client SLA.
- To achieve all team and personal performance goals as defined by the company.
- Ensure calls returned to Service Desk are reassigned without delay.
- Monitor related incidents.
- Monitor ‘Unresolved calls’ in the team’s queue.
- Adhere to ISO9000 and ISO27001 procedures.
- Be ready to work in rotational shifts as required.
- Comply with all company and unit policies.
Salary : Rs.220000/-
Event Date : 23rd March 2013
Last Date : 18th March 2013
Job Location : Bangalore, Chennai
Note: Locations are subject to change.
Experience Required : Fresher
APPLY ONLINE HERE
LIKE our FaceBook Page to get job updates - http://www.facebook.com/EngineersOnWay
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