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Communication Presentation Transcript
1. Communication
2. Communication
1. Process of passing information and understanding usually with a motive.
2 entities
Sequential process Idea- encoding – transfer-decoding- feedback
Continuous activity
Present at all levels
3. Importance of effective communication
Basis of all action
Enabling manager to influence vast array of employees from different culture and background
Improves relationship
4. Channel of communication
Formal Channel –
established by management and specified in organizational chart
Unity of command
3 ways – Downward ,Upward and lateral
5. Informal communication
Channel that do not adhere to the organizational hierarchy.
Social interaction
No prescribed direction
6. GRAPEVINE- An informal communication network among people not sanctioned by organization.
Advtg : Act as outlet for frustration, anxiety and stress, Improves quality of work life
Translate companies policy and process into simpler terms.
Disadvtg : Spread rumors , misunderstanding, distrust and negative attitude
7. Methods and Media
Oral communication
Written Communication
Non verbal communication –Facial expression, Eye contact, Attire, Posture, Distance , Handshake , Tone of voice.
8. Barriers to communication
Language barrier
Semantic Barrier
Difficult Language
Personal
Low Motivation and interest
Improper Timing
Credibility
Information overload
9. Structural
Hierarchy and complex channel
Culture
Specialization
10. Overcoming barrier
Understand receiver
Use empathy
Use appropriate language
Repeat message and use multiple channel
Informal communication
Decrease physical barrier
Feedback
LISTENING SKILLS
2. Communication
1. Process of passing information and understanding usually with a motive.
2 entities
Sequential process Idea- encoding – transfer-decoding- feedback
Continuous activity
Present at all levels
3. Importance of effective communication
Basis of all action
Enabling manager to influence vast array of employees from different culture and background
Improves relationship
4. Channel of communication
Formal Channel –
established by management and specified in organizational chart
Unity of command
3 ways – Downward ,Upward and lateral
5. Informal communication
Channel that do not adhere to the organizational hierarchy.
Social interaction
No prescribed direction
6. GRAPEVINE- An informal communication network among people not sanctioned by organization.
Advtg : Act as outlet for frustration, anxiety and stress, Improves quality of work life
Translate companies policy and process into simpler terms.
Disadvtg : Spread rumors , misunderstanding, distrust and negative attitude
7. Methods and Media
Oral communication
Written Communication
Non verbal communication –Facial expression, Eye contact, Attire, Posture, Distance , Handshake , Tone of voice.
8. Barriers to communication
Language barrier
Semantic Barrier
Difficult Language
Personal
Low Motivation and interest
Improper Timing
Credibility
Information overload
9. Structural
Hierarchy and complex channel
Culture
Specialization
10. Overcoming barrier
Understand receiver
Use empathy
Use appropriate language
Repeat message and use multiple channel
Informal communication
Decrease physical barrier
Feedback
LISTENING SKILLS
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