Infosys Driven by Values Presentation Transcript
1.Case Study Analysis: Infosys Powered by Intellect , Driven by Values
2.About Infosys
Started : On 2nd July 1981
Founder : N.R Narayan Murthi(Chairman)
Associates : Kris Gopalakrishnan(CEO & MD),
S. D. Shibulal(Director),Nanda Nilekani,N. S. Raghavan, K Dinesh , Ashok Arora
Product: Finnacle
Services: Information technology consulting services, solutions and outsourcing
Subsidiaries: INFOSYS BPO Ltd.
Slogan: “POWERED BY INTELLECT, DRIVEN BY VALUES”
Website: www.infosys.com
Started : On 2nd July 1981
Founder : N.R Narayan Murthi(Chairman)
Associates : Kris Gopalakrishnan(CEO & MD),
S. D. Shibulal(Director),Nanda Nilekani,N. S. Raghavan, K Dinesh , Ashok Arora
Product: Finnacle
Services: Information technology consulting services, solutions and outsourcing
Subsidiaries: INFOSYS BPO Ltd.
Slogan: “POWERED BY INTELLECT, DRIVEN BY VALUES”
Website: www.infosys.com
3.Service Offerings:
4. INFOSYS MARKET SHARE
5.INFOSYS REVENUE
6.Profitability
7.Situational Analysis:
Well established existing Companies with Strong Customer Relationship like IBM, Accenture and EDS (Year 2004)
Problem Statement:
How would Infosys compete with them in the future
Solution:
System integration
Technological strategy
Well established existing Companies with Strong Customer Relationship like IBM, Accenture and EDS (Year 2004)
Problem Statement:
How would Infosys compete with them in the future
Solution:
System integration
Technological strategy
8.Situation
In April 2004 IBM had announced the acquisition of 3rd largest Indian BPO Company
Problem Statement:
How could Infosys establish itself as a leading Indian service provider of BPO services?
Solution:
Had decided to move into Lower Added Value Services
In April 2004 IBM had announced the acquisition of 3rd largest Indian BPO Company
Problem Statement:
How could Infosys establish itself as a leading Indian service provider of BPO services?
Solution:
Had decided to move into Lower Added Value Services
9.Situation
In the year 1996: Purchase of Land
In the year 1984: Importing of Computer
Problem:
Asked for Bribe
Solution:
Rejected the bribe offer
In the year 1996: Purchase of Land
In the year 1984: Importing of Computer
Problem:
Asked for Bribe
Solution:
Rejected the bribe offer
10.Situation
In the year 1982: they had recruited new employees
Problem:
they had no money, brand name and financial asset
Solution:
For paying salaries to the employees he mortgaged his wife’s jewellery
In the year 1982: they had recruited new employees
Problem:
they had no money, brand name and financial asset
Solution:
For paying salaries to the employees he mortgaged his wife’s jewellery
11.Positives
Ethics
Learnability
Hard Worker
Equality
Ethics
Learnability
Hard Worker
Equality
12.Learning's
Stick to your values
Customer Satisfaction
Stick to your values
Customer Satisfaction
13.Values
Customer Delight
Leadership by example
Integrity and transparency
Fairness
Pursuit of excellence
Customer Delight
Leadership by example
Integrity and transparency
Fairness
Pursuit of excellence
14.Conclusion
Organization rest on four Pillars
Predictability
Sustainability
Profitability
De-risking
Organization rest on four Pillars
Predictability
Sustainability
Profitability
De-risking
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